Whatever the nature of the programme you are running, there will inevitably be communication between an actor and a participant.  Therefore, you would probably like the actor to deliver some feedback about the interaction, to the participant, the facilitator or the assessor.

Ask yourself, do you want the actors to deliver feedback…

• in character
• out of character
• within earshot
• out of earshot
• subjectively
• objectively
• in a coaching style
• in writing

We, and the actors, take the delivery of feedback seriously and seek to gain absolute clarity from our customers as to the nature and scope of feedback required.  It is worth having a conversation with us to understand our approach to feedback delivery and how we can add value to your programme.

I have been impressed with how well your actors gauge the level of their feedback when taking into account both the situation and the behaviour of the delegates.

Senior Learning & Development Officer, Border & Immigration Agency